Client Services Specialist

(Multiple states)
Client Services
Entry Level

(For U.S. roles, TechSoup only hires from the following states: Alabama, Arizona, California, Colorado, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Maryland, Michigan, Missouri, Mississippi, Montana, North Carolina, New Jersey, New Mexico,New York,Ohio,Oklahoma,Oregon,Pennsylvania,South Carolina, Tennessee,Texas,Utah,Virginia,Washington, Wisconsin)

About TechSoup 

We believe in using technology for the greater good. 

We’re a fully remote, diverse team, working from all parts of the world. We invite you to join us in our mission to build a dynamic bridge that leverages technology to enable connections and innovative solutions for a more equitable planet. 

TechSoup is a global nonprofit social enterprise that connects NGOs with mission-critical resources worldwide. For over 30 years, we’ve been building partnerships with individuals, corporations, nonprofits, and governments across the globe. Together, we are committed to helping organizations grow via our unifying technology platform, resources, and connections. Those organizations, in turn, build a brighter future for tens of millions of people. We serve both the smallest and largest nonprofits around the world through sustainable, low-cost, self-service offers delivered at scale. To date, we have enabled more than 1.4 million organizations in over 230 countries and territories receive technology tools, resources, and funding with a retail value of more than $19.1 billion. We are constantly evolving.  

 As technology and global needs change, so do we. We’re creating new, community-driven platforms and mobile apps and are enhancing our offerings so that nonprofits have the resources they need to build a brighter future for their communities. 

We’re innovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology. Join our global team. 


About the Team 

Validation Support Group (VSG) is responsible for validation and customer support for US NGOs for several Validation Services (VS) programs, notably Microsoft for Nonprofits and Google for Nonprofits. Account Manage Group (AMG) qualifies organizations for products on the TechSoup catalog and supports TechSoup members with registration, qualification, order and fulfillment via chat, phone call & email. 

About the Role 

The Client Services Specialist provides quality account administration and customer support to address issues relating to registration, qualification, eligibility, product ordering, order status, and order fulfillment.  This position may divide time between supporting AMG and VSG.  

Duties and Responsibilities 

  • Follow established procedures to verify the nonprofit status of applying organizations and the validity of their authorized contacts, and thereafter qualify approved organizations to receive product donations and/or approval for validation services. 

  • Ensure the accuracy and thoroughness of organization data in multiple database systems. 

  • Respond to customer inquiries through phone, e-mail, and fax, documenting all activities in a database. 

  • Assist customers with product research and navigation through TechSoup and partner websites. 

  • Provide limited technical support for products and services, including troubleshooting and download support, and redirecting to other internal or external resources where approiirate. 

  • Attend and actively participate in meetings to increase knowledge, efficiency, and effectiveness. 

  • Maintain individual performance against department standards, settings goals and seeking guidance or intervention from direct Supervisor to achieve desired results. 

  • Perform other duties as requested by Client Services Management or Supervisor. 



  • At least one year of experience in a high-volume customer service center responding to calls and emails highly desirable. 

  • Intermediate knowledge of Microsoft Office Application Suite and CRM or other database systems, familiarity with standard computer hardware, and Internet navigation proficiency. 

  • Strong technical skills and knowledge of technology products preferred. 

  • Excellent customer service orientation, with the ability to be polite and patient. 

  • Demonstrated ability to be punctual and adhere to attendance policies. 

  • Ability to communicate orally and in writing in a clear and straightforward manner. 

  • Ability to make decisions and solve problems while working under pressure. 

  • Ability to handle multiple projects and tasks, research, prioritize and organize work effectively. 

  • Ability to work independently and with others to resolve problems and handle requests. 



  • High school diploma or GED, required 

  • Associates degree preferred, or commensurate training and professional experience 

  • Intermediate knowledge of Microsoft Office Application Suite, Google applications and CRM or other database systems preferred. Zendesk experience a plus 

  • Familiarity with standard computer hardware, and Internet navigation proficiency required.  












Work is performed primarily in office or home office. The noise level in the work environment is usually quiet in office settings and moderate in other situations.  

TechSoup Values  

  • Promote Trust: We listen to and learn from each other. We practice openness, collaboration, fairness, and sharing for the greater benefit of all. 

  • Show Courage: We step forward to create an open dialogue about complex issues and work together to forge ahead. 

  • Be Resourceful: We are problem solvers and constantly aim to find creative solutions to get the job done. 

  • Strive for an Equitable Planet: We are devoted to fostering respect, inclusion, and tolerance. 

  • Be Relevant: As global citizens in the changing landscape, we strive to better serve our communities, our colleagues and stakeholders, and the world at large. 

  • Inspire: We innovate and find new ways to create impact, to inspire, and to engage others.  


TechSoup is an Equal Opportunity Employer and is committed to ensuring that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance. 


The salary range for this position is $12.50-$18.50 per hour. TechSoup determines salary ranges based on role, level, and location. The range reflects the minimum and maximum targets for new hire salaries for the position across all US locations. Individual pay is determined by location and other factors, including job-related skills, experience, relevant education or training, business needs, and market demands. 




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