Senior Cloud Services Specialist

Warsaw, Masovian, Poland

Full Time

Solutions & Services

Experienced

Senior Cloud Services Consultant

Location: Warsaw, Poland / Remote work opportunity

We equip changemakers with transformative technology products, knowledge, and services so they can make social change. We connect unlikely collaborators, including NGOs, social activists, hackers, IT specialists, funders, local authorities, and business partners, thus generating innovative solutions to social challenges. TechSoup Europe (headquartered in Warsaw) leads the design and delivery of TechSoup programs in Europe. It also supports the TechSoup Global Network of non-governmental organizations (NGOs) that manage a variety of technology capacity-building programs serving communities in nearly every region of the world.

Be a part of a fast-paced, growing team that provides a solid work-life balance helping our nonprofit customers. Our team of mission-focused tech professionals is passionate about moving the social sector forward with transformative applications of technology

Position Summary

As a member of the Service Delivery Team, you will be responsible for delivering services offered to TechSoup’s nonprofit customers. This role will perform the technical services related to the installations, configurations, migrations, and training of TechSoup’s most popular services for their non-profit members.

This role will work closely with the Solutions and Services teams, and Cloud Service Provider teams, in selling and supporting activities that require deep technological understanding of the relevant solutions.

The Senior Cloud Support Specialist is responsible for carrying out project-based work and for providing multi-level technical support to the Team, clients, and business. The position includes a mix of interdependent roles such as: Technical Lead (50%) - focusing on technical implementation of cloud solutions (M365, Google, Azure, CRMs, and other from TechSoup portfolio); Service Development (20%) - contributing with knowledge and expertise to development of new solutions addressing non-profit needs; project management (20%) - managing digital transformation projects - complex technical projects with dependencies between systems and resources.

Essential Duties and Responsibilities

Responsible for the fulfillment and execution of TechSoup-provided services post-sale, such as email migration, cloud installation, and other services’ offerings
Analyze the nonprofits goals in relation to the services they’ve purchased to co-develop technical delivery plans, including timeline, milestones, goals, success criteria
Manage the project lifecycle to ensure successful and timely delivery
Work closely with senior management to ensure new strategic customers successfully adopt recently purchased solutions
Address customer questions related to their service, as they arise, and engage the appropriate TechSoup resource to answer more detailed questions
Serve as technical lead on digital transformation and service delivery projects as assigned and advise junior Team members.
Maintain strong customer service skills when dealing with customers, vendors, and other TechSoup’s partners.
Advise Service Delivery Manager and Program Manager on potential service, process development, and utilization of tools.
Report to the Service Delivery Manager on delivered services.
Provide Google workspace set up and migration.
Build solutions in Power Apps.
Train clients in M365 solutions and Google workspace.

Knowledge and Skills

A passion for supporting nonprofit organizations and an eagerness to take on new work assignments and learn new technology
Technological curiosity and tech savviness
Proven knowledge on Microsoft 365 solutions, and Google Workspace solutions and environment
Knowledge of MS PowerApps, Power Platform, Azure, GCP, and CRM type of solutions, and other technology suites solutions will be an asset
Strong organizational skills and ability to work independently.
Excellent verbal and written communications skills, and fluency in English.
Strong customer service skills.
Ability to handle multiple projects simultaneously with tight deadlines.
Excellent troubleshooting techniques.
Ability to translate technical information to non-technical users.
Strong attention to details.
Flexible, able to multitask, and enjoy working in a diverse, results-oriented workplace.
Passion about the job and a little sense of humor.

For your contribution and passion, we can offer...

A supportive environment that provides a work-life balance.
Benefits package: Premium medical plan, life insurance, pension program PPE, Multisport card
Team-building events
A range of opportunities to grow within the organization.
An attractive international working environment where you can meet many new, inspiring people from across the world.
Possibility to gain experience in social enterprise at a global scale.
Broad training opportunities (online and offline).

An amazing job at a social enterprise supporting non-governmental organizations all over the world is waiting for you. Join our team now!

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Senior Cloud Services Specialist

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